LUPC members can now access the Estates and Facilities Management Services (EFM5059 LU) framework agreement. Additionally, SUPC members within the London and Southeast (Kent, East Sussex, West Sussex, Surrey, Hampshire, Berkshire, Oxfordshire, Buckinghamshire, Hertfordshire, Bedfordshire, and Essex) can use the agreement by becoming an Associate Member of LUPC at no charge.

The agreement went live on 8th November 2021 and will run for three years with an optional 12-month extension to 7th November 2025. It covers the provision of estates maintenance and minor works, security services (guarding and reception) and cleaning services.

Framework Details

What’s New?

This agreement replaces the previous three separate agreements: Estates maintenance and minor works (EFM5029 LU); Security services (guarding & reception) (SEC5038 LU) and Cleaning services (JAN5034 LU). 

  • The main changes from the previous agreements include:
  • One lot to cover any value of security services. 
  • One lot to cover all areas of cleaning services (including residential and non-residential) and associated support services.
  • Introduction of a combined lot to allow delivery of all three services (or a combination of) through a single contractor. 
  • The removal of the water management services lot. APUC’s Water Quality Management - EFM1044 AP national framework agreement is available to cover these services. 

By using the agreement, members will benefit from:

  • An easy and compliant route to market for participating organisations.
  • Ceiling prices that can be further reduced by competition at call-off.
  • NEC4 call-off terms and conditions which use plain English making them more user friendly and easier to understand, enabling collaboration between parties, and minimising chances of formal disputes occurrence. The new NEC4 Facilities Management Contract (FMC) used for service Lots (1a, 1b, 2, 3 and 4) bring a closer alignment to the FM market. 
  • A wider choice of suppliers to allow for improved competition.
  • User guides, support, and templates.

Awarded Suppliers:

The following suppliers have been awarded to the agreement lots:





Estates maintenance & minor works one stop shop including:

Fabric maintenance – Every aspect of the building that is not covered under the specialisations of electrical or mechanical services.

Mechanical and Electrical & Public Health (MEP) Maintenance – Equipment as listed in BESA SGF20 Core and Specialist services, Catering and Access equipment and lifts. List of Schedules (

Minor works - Minor construction & refurbishment works.

M&E minor works - Mechanical & electrical installations

Atalian Servest AMK Ltd

Bouygues E&S Solutions Ltd 


Salisbury Workplace Services Ltd

Sykes & Son Ltd


Lot 1b - M&E planned & reactive maintenance includes:

Equipment as listed in BESA SGF20 Core and Specialist services, Catering and Access equipment and lifts. List of Schedules (

Atalian Servest AMK Ltd

BTU (Installation and Maintenance) Ltd

CLC facilities ltd

Sykes & Son Ltd


M&E minor works includes:

Mechanical & electrical installations – Heating systems and boilers, cooling, ventilation, air conditioning, refrigeration, cold rooms, ductwork and exhaustion, electrical wiring, security systems.

BTU (Installation and Maintenance) Ltd

K&T Heating Services Limited

Sykes & Son Ltd


Minor works (up to £500k per project) includes:

Minor construction works, simple internal and external refurbishment works, fabric works, roofing work, building alteration work, building extension work, electrical works, mechanical works, insulation works, plumbing & sanitary works, HVAC (heating ventilation& air-conditioning) works, fencing works, plastering, flooring, joinery & carpentry, partitioning, decorating, painting, glazing, iron monger works, path & road works, listed building works.


Diamond Build PLC

Mulalley and Company Ltd

Property Facilities Group Ltd

Sykes & Son Ltd


Security Services (Guarding and Reception) includes:

Guarding, reception services, patrolling, access control, incident management, CCTV monitoring, security systems management (monitoring & responding to alarms), lift incident management (monitoring & responding to lift alarms), door supervision and event/ad-hoc security, and cash handling & key holding.

Bidvest Noonan (UK) Ltd

Carlisle Support Services Group Ltd

Churchill Contract Services Group Holdings Ltd

City Security Services Ltd

G4S Secure Solutions (UK) Ltd


Cleaning Services includes:

General routine cleaning, periodic cleaning (deep cleaning & cleaning post student/staff vacating accommodation, carpet cleaning etc.), window blind & curtain cleaning, internal windows (low level), waste removal to cover general building and accommodation. Associated support services - pest control, feminine hygiene, washroom services, porterage, high level cleaning (inc. regular & one-off), window cleaning (external & high level).

Atalian Servest Ltd

Bidvest Noonan (UK) Ltd

Churchill Contract Services Group Holdings Ltd

Just Ask Estate Services Ltd

Nviro Ltd


Bundled FM Services

Fully bundled service covering options from all or some Estates maintenance & minor works, cleaning and security.

Atalian Integrated Solutions Ltd

ISS Mediclean Limited

How do I call-off from the framework agreement? 

Call-off from this framework agreement is by means of further competition.

All call off orders from this framework MUST quote the framework reference EFM5059 LU. Members will determine the correct Lot to use when placing a call-off contract from the Framework Agreement by assessing their requirement against the available Lots.

How has sustainability, equality and diversity been considered as part of the tender?

  • All organisations on this framework have an environmental policy in place and/or have attained a certificate of compliance with BS EN ISO 14001. 
  • All bidders were required to respond to the standard selection question with regards to confirming whether they are relevant organisation as defined by section 54 of the modern slavery act. Consideration has been given to the level of risk associated with the supply to this category, in particular cleaning and security. LUPC will work with the suppliers, who are not currently defined as relevant organisations, to develop a modern slavery act statement.
  • All organisations on this framework have signed up to compliance with the Sustain Supply Chain Code of Conduct.
  • Responsible procurement carried a weighting within the tender of 15%, covering fair work practices, local employment opportunities, promotion of equality and diversity, reduction of environmental impact and approach to modern slavery.
  • Questions were drafted based on the Sustainable Development Goals.

Further information including contact details, service offering and achieved scores is provided in the Buyers Guide available on HE Contracts.

Please contact Julie Gooch if you have any queries.