The annual LUPC Membership Survey Report 2024 is now available.

We want to make sure we are continually meeting the needs of our members and to understand where we could do better. The feedback we receive from our members, therefore, is of vital importance to us and we’d like to thank everyone who took the time to respond.  

It is encouraging to see that we have maintained our 100% record in terms of the number of respondents that stated they would recommend us to other organisations, and 100% of respondents agreed that LUPC provides good or excellent customer service. These are key indicators for measuring our performance.

The report is an accurate record of how LUPC is currently viewed by our members. You can read details of the feedback provided and the action we are taking to address any points raised with us.

If you have any questions regarding the content of this report, or any further comments, please contact Suzanne Picken, Assistant Director of Membership, Marketing & Communications or the LUPC Director, Don Bowman.